REMOTE SUPPORT

AimSoft staff provide remote assistance exclusively via AnyDesk. Elevated privileges are required to resolve most issues.

① Open a support ticket or PM us directly by clicking the envelop icon on staff online block

② Install & launch AnyDesk — paste your Address / Session ID in the ticket or in PM

③ Only accept connections from verified AimSoft staff

④ If prompted with Request elevation or a UAC prompt — click Yes

DOWNLOAD ANYDESK

⚠ Important: Never accept a remote session from anyone outside of AimSoft verified staff. If unsure, disconnect and open a new ticket.